Shapermint's live chat bot saves its customer service during COVID-19

Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.

The future of retail returns - IBM Blog

Calling Dr. ChatGPT: Generative AI's Impact On PX

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Automate Customer Service Without Losing The Human Touch with LiveChat & ChatBot Integration

Direct Relief's chatbot helps organizations quickly offer help

7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship

Chatbot vs. Live Chat 💬 – Which is Better for Customer Service?

SMS Marketing 2021

Are the customer service chat people at an ai? : r/ArtificialInteligence

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7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship

Live Chat Statistics: Trends & Insights for 2024

Klarna says its AI assistant does the work of 700 people after it laid off 700 people - Fast Company

166 Relevant Live Chat Software Statistics: 2024 Data Analysis & Market Share